Last updated 2026-10-31
This policy applies to paid plans bought through Stripe. This document is a template awaiting legal review and is not in force until the notice at the top of the page is gone.
You can get a full refund of your first payment if you ask within 14 days of your first payment.
After 14 days a refund is pro-rated for the unused part of the current paid period, on request.
Refunds are never granted by software. The owner reviews every request, decides it and tells you the outcome. The support assistant cannot refund, credit, discount or change a plan.
Ask the support assistant on the chat page for a refund. It opens an escalation in the owner's queue and gives you a reference. Keep the reference: you can ask the assistant for its status at any time. Do not paste card numbers or keys into chat.
Disputes, chargebacks and double charges are handled the same way: they are placed in the owner's queue and reviewed personally. If you dispute a payment with your bank, we may suspend the account while the dispute is open.
You can cancel any time in the Stripe customer portal ("Manage Billing" on the billing page). Cancelling stops future charges and returns you to Free at the end of the paid period. Cancelling does not by itself refund a payment already made.
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